Online Consultation Terms
Version v1 · last updated 22 September 2026
Draft — pending legal review
These terms apply when you request an online consultation (video, voice or chat) with a doctor through TabeebHub. You accept them when you send the request; the app and the website record which version you accepted and when.
Not for emergencies
An online consultation is not an emergency service. If someone is in danger, having chest pain, difficulty breathing, severe bleeding, or a similar emergency, call 123 (Egyptian Ambulance) or go to the nearest hospital. The doctor may end an online consultation and ask you to go to a clinic or hospital if that is safer for you.
Not recorded — kept in your record
Video and voice calls are not recorded by TabeebHub or the clinic. The messages and files you send in a chat consultation, the doctor's notes and any prescription are kept in your medical record at that clinic, exactly as they would be after a visit in person, so a later doctor can read them.
The price is final and paid to the clinic
The price you see before sending the request is the full price of the consultation. You pay it to the clinic — through the InstaPay handle or wallet number the clinic gives you after the doctor accepts — and the clinic confirms your payment. TabeebHub never asks you to pay and never takes money from you for a consultation.
Cancellation, refunds and not joining
Each clinic sets its own rules: until when you can cancel, whether a paid consultation you cancel is refunded, and how many minutes after the time an absent side counts as not having joined. These rules are shown to you before you pay, on the request itself. If the doctor does not join, the clinic refunds you. If you do not join within the clinic's window, the clinic keeps the payment. Refunds are made by the clinic, outside TabeebHub.
TabeebHub mediates but does not move money
TabeebHub provides the platform: the request, the room, the messages and the record. It is not the provider of the medical service and it does not hold or move your money. If something goes wrong with a payment or a refund, you can open a case from the consultation and TabeebHub will help you and the clinic settle it — but the refund itself comes from the clinic.
Your phone number and the clinic
The clinic sees your name and the reason you wrote. Your phone number is shown to the clinic once your payment is confirmed, so it can reach you about the consultation. Until then the clinic sees only a masked number.
Your data and the video provider
Your record stays with the clinic on TabeebHub, under our Privacy Policy. Video and voice calls run on a third-party provider whose servers store connection data (not the call itself) outside Egypt. By joining a call you agree to that. Chat consultations do not use the video provider.
Questions
Write to support@tabeeb-hub.com or open a case from the consultation in the app.